Effective Date: 1 January 2026
The Salhap Grooming Satisfaction And Safety Philosophy We expertly engineer our pet hair removal gloves and deshedding tools using exclusively premium, BPA-free, hypoallergenic silicone and highly breathable mesh materials to ensure the absolute safety, skin health, and happiness of your pets. We are profoundly confident in the stress-reducing benefits, deep cleaning capabilities, and furniture-saving attributes our products deliver to modern pet owners. However, we formally acknowledge that exceptional, unforeseen circumstances or incompatibility with a specific pet’s temperament may occasionally necessitate a formal product return. Because our core grooming products are utilized directly on an animal’s coat and are intimately exposed to pet dander, skin oils, allergens, and biological matter, our Refund Policy is strictly governed by uncompromising veterinary hygiene guidelines, rigorous bio-sanitation protocols, and highly structured logistical standards designed to protect all consumers from cross-contamination.
Retail Return Eligibility And Strict Bio-Sanitation Protocols For standard, individual retail transactions securely processed directly through salhap.shop, we gracefully facilitate a comprehensive thirty (30) day evaluation window. This window commences on the exact recorded date of verified delivery by our official courier partners. To successfully qualify for a retail refund, you must officially initiate the formal return request within this strictly stipulated thirty-day timeframe by communicating directly with our pet parent concierge team at info@salhap.shop. Please note the following strict bio-sanitation parameters:
- Pristine Condition Mandate: The grooming glove must remain in its absolute original, unused, and factory-sealed condition to be eligible for processing.
- Contamination Risks: Due to exceptionally strict global bio-sanitation laws and the severe cross-contamination risks involving canine parvovirus, feline leukemia, and ringworm, we unequivocally cannot accept returns for any glove that has been unsealed, physically worn, used for bathing, or exposed to pet hair and dander.
- Financial Liability: The financial responsibility for all outbound and inbound return freight, tracking numbers, and associated transit insurance fees rests entirely and exclusively with the consumer initiating the return process.
The Rigorous Inspection And Commercial Wholesale Finality Due to the exceptionally precise nature of our premium grooming tools, we do not process automated or instant refunds. Once your returned item safely arrives at our designated global fulfillment center, our highly trained Quality Assurance (QA) technicians will conduct a rigorous, multi-point sanitary inspection. If the product successfully passes this intense inspection, your financial refund will be formally authorized and routed back to your original payment method. Conversely, the return architecture for our commercial wholesale partners operates under entirely different, highly rigid logistical parameters. Because wholesale grooming acquisitions (equal to or strictly exceeding our $888 MOQ) involve highly complex logistical staging, massive bulk inventory allocation, and specialized commercial freight carriers, all B2B commercial transactions processed via sales@salhap.shop are legally classified as definitive, irrevocable, and final sale. We explicitly do not accommodate bulk returns based on retail overstocking or changing grooming salon business models.

