Warranty Policy

Effective Date: 1 January 2026

The Unwavering Grooming Quality Guarantee At Salhap, we are deeply, fundamentally committed to comprehensively enhancing the psychological well-being, skin health, and coat condition of your furry companions through advanced, stress-free grooming stimulation. We stand proudly, confidently, and unequivocally behind the structural integrity, non-toxic silicone materials, and advanced ergonomic design of our pet hair removal gloves and deshedding tools. To formally demonstrate our unwavering commitment to absolute manufacturing quality, we proudly offer a comprehensive Manufacturer’s Limited Warranty to the original, registered purchaser on salhap.shop. This legal guarantee ensures your pet’s grooming tools remain highly functional, durable, and completely safe under normal usage parameters.

The Robust One-Year Structural Coverage Details Our premium grooming gloves and integrated silicone nodules are heavily protected by a robust one (1) year warranty strictly against severe structural failures and critical manufacturing defects that occur straight out of the factory. This highly specific coverage completely encompasses faulty velcro wrist straps that fail to adhere out of the box, defective silicone molds where tips detach prematurely under gentle use, and factory-level stitching degradation on the 3D air-mesh that verifiably occurs under normal, supervised indoor grooming use. If the core physical structure of your Salhap glove completely fails due to a documented, legitimate manufacturing flaw within one year of the verified purchase date, we will eagerly supply a full replacement unit to instantly restore your pet’s vital massage and deshedding routine.

Strict Warranty Exclusions And Wear-And-Tear Clarifications This comprehensive warranty is meticulously engineered and strictly written to cover legitimate factory assembly defects; it explicitly does not cover standard consumer wear and tear, neglect, physical abuse, or improper usage of the gloves. It is critically imperative to understand that Salhap gloves are interactive grooming tools designed for gentle stroking and massaging. The warranty will be instantly nullified under the following verified conditions:

• Animal Induced Damage: Damage caused by aggressive chewing, biting, violent clawing by the pet, or brute-force destruction during unattended periods.
• Improper Maintenance: Severe thermal damage resulting from washing the glove with boiling water, placing it in industrial washing machines, or cleaning it with harsh, corrosive chemical solvents.
• Commercial Abuse: Utilizing a standard retail glove in a heavy-duty commercial grooming salon setting without officially purchasing from our designated B2B commercial tier.

Streamlined Warranty Claim Initiation Protocol To properly activate, initiate, and execute a valid warranty claim, the original verified purchaser must submit a formal, highly detailed incident report directly to our pet parent support desk at info@salhap.shop. This official report must mandatorily include high-definition photographic or clear video evidence of the structural failure, explicitly demonstrating that the anomaly is a factory defect and absolutely not the result of animal chew damage or improper chemical washing. Additionally, the claim strictly requires a detailed written description of the issue and the original digital proof of purchase acquired exclusively from the Salhap Official Store.